Refund policy

Art.9 - Right of withdrawal

1. Pursuant to the law, the Purchaser may exercise the right of withdrawal from the contract without specifying the reason and without paying penalties within the term of 14 days from the day on which the Purchaser or a third party, other than the carrier and designated by the Purchaser, acquires physical possession of the last asset if the information obligations pursuant to art. 52 of DL 206/2005 and subsequent amendments. 2. In the event that the seller has not fulfilled the information obligations pursuant to articles 52, paragraph 2, lett. f) and g) and 53 of DL 206/2005 and subsequent amendments and additions, the deadline for exercising the right of withdrawal ends 12 months after the end of the initial withdrawal period. This last term also applies in the event that Oro Nero Oro Bianco SLU provides incomplete or incorrect information that does not allow the correct exercise of the right of withdrawal. 3. The right of withdrawal must be exercised by the Buyer by sending a written communication by registered letter with acknowledgment of receipt, or by means of a specific form to download at this link, or through any other declaration, provided that it is explicit, to be sent to the Oro Nero Oro Bianco SLU, Calle de Don Ramón de la Cruz 383B - Madrid - Spain. If you choose the latter method, a confirmation of receipt of said withdrawal will be immediately sent by email 4. The communication must include the name, address, the purchase order number, the will to withdraw from the purchase and the product or products for which you intend to exercise the right of withdrawal; the Purchaser must also attach a copy of an identity document, a copy of the purchase tax documentation, indicate both a telephone number on which it can be contacted, and the bank details of the current account on which it wishes to receive a refund of the amount paid. 5. To comply with the withdrawal deadline, simply send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period. 6. Once the withdrawal notice has been received, Oro Nero Oro Bianco SLU srl will communicate to the Purchaser the address to which to ship the products to be returned and the authorization to return the products. 7. The Purchaser must send the carefully packaged product in its original packaging, complete with everything originally contained, to the communicated address. The shipment by the Buyer must take place by courier or delivery to the Seller or to a third party authorized by the latter within 14 days from the communication of withdrawal from the contract to Oro Nero Oro Bianco SLU Upon receipt of the products or until the buyer has shown that he has returned the goods, if this situation occurs first, Oro Nero Oro Bianco SLU will refund the amount paid to the Buyer. For the purposes of the expiry of the term, the goods are considered returned when they are delivered to the accepting post office or to the shipper. 8. In the event of exercising the right of withdrawal in the fourteen days pursuant to art. 64 paragraph 1 of DL 206/2005 and subsequent amendments and additions, the costs incurred by the Purchaser for returning the products to Oro Nero Oro Bianco SLU are borne by the Purchaser. 9. In the event of exercising the right of withdrawal within 14 days pursuant to art. 64 paragraph 1 of DL 206/2005 and subsequent amendments and additions, the integrity of the goods to be returned is an essential condition. 10. In the case of exercising the right of withdrawal within 14 days pursuant to art. 64 paragraph 1 of DL 206/2005 and subsequent amendments and additions, Oro Nero Oro Bianco SLU will reimburse the sums paid by the Buyer within 14 days from the day on which it is informed of the Buyer's decision to withdraw from the contract using the same form of payment used by the Buyer for the transaction initial, unless otherwise expressly agreed with the Buyer. 11. The refund can be suspended until the goods are received or until the Purchaser demonstrates that he has sent the goods back, if previous.